LEGAL_INFORMATION
PRIVACY_POLICY
Data Controller: copygrowthbase, Strada Provinciale 70 Cervese 411, 47521 Cesena, Forlì-Cesena, Italy.
Effective Date: August 13, 2026
1. Information We Collect
We collect personal data necessary to provide our services, including:
- Contact information (name, email address, phone number)
- Business information (company name, industry, project requirements)
- Usage data (IP address, browser type, pages visited)
- Communication records (emails, form submissions, support tickets)
2. How We Use Your Data
We process your personal data for the following purposes:
- To provide and maintain our email marketing copywriting services
- To communicate with you about projects, invoices, and support
- To improve our services and develop new offerings
- To comply with legal obligations and resolve disputes
- To send you marketing communications (only with your explicit consent)
3. Legal Basis for Processing
We process your data based on:
- Contract performance: Processing necessary to fulfill our service agreements
- Legitimate interest: Processing for business operations and service improvement
- Consent: Marketing communications and optional data processing
- Legal obligation: Tax records, regulatory compliance, and legal requests
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Project data is retained for 5 years after service completion. Marketing consent data is retained until you withdraw consent.
5. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, and regular security assessments.
7. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
8. Contact Information
For any privacy-related inquiries, contact us at:
copygrowthbase
Strada Provinciale 70 Cervese 411, 47521 Cesena, Forlì-Cesena, Italy
Email: [email protected]
Phone: +39 375 8402913
TERMS_OF_SERVICE
Effective Date: August 13, 2026
Company: copygrowthbase, Strada Provinciale 70 Cervese 411, 47521 Cesena, Forlì-Cesena, Italy
1. Service Agreement
By accessing or using our services, you agree to be bound by these Terms of Service. Our services include email marketing copywriting, nurturing sequence development, and related content creation services.
2. Scope of Services
We provide specialized email marketing copywriting services as outlined in individual project proposals. Each engagement is governed by a separate service agreement specifying deliverables, timelines, and pricing.
3. Client Responsibilities
- Provide accurate and complete information necessary for project execution
- Respond to requests for feedback within agreed timeframes
- Ensure compliance with applicable laws in your use of our deliverables
- Maintain confidentiality of project materials and methodologies
4. Payment Terms
Invoices are payable within 14 days of issue unless otherwise specified. Late payments may incur a 1.5% monthly interest charge. All prices are exclusive of applicable taxes.
5. Intellectual Property
Upon full payment, you receive a license to use the deliverables for your business purposes. We retain the right to use anonymized case studies and general methodologies for portfolio and marketing purposes.
6. Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 3 years.
7. Limitation of Liability
Our total liability for any claim arising from our services shall not exceed the total fees paid by you for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.
8. Termination
Either party may terminate the agreement with 14 days written notice. We reserve the right to terminate immediately for breach of terms or non-payment.
9. Governing Law
These terms are governed by Italian law. Any disputes shall be resolved in the courts of Forlì-Cesena, Italy.
REFUND_POLICY
Effective Date: August 13, 2026
Company: copygrowthbase, Strada Provinciale 70 Cervese 411, 47521 Cesena, Forlì-Cesena, Italy
1. Service Delivery
Due to the custom nature of our email marketing copywriting services, refunds are evaluated on a case-by-case basis according to project milestones and deliverables completed.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Services not delivered as specified in the project agreement
- Significant delays caused solely by copygrowthbase
- Breach of confidentiality or quality standards
3. Non-Refundable Items
- Completed work accepted and approved by the client
- Third-party costs incurred on behalf of the client
- Work canceled after project commencement due to client circumstances
4. Refund Process
To request a refund, contact us at [email protected] with your project details and reason for the request. We will respond within 5 business days with our assessment and proposed resolution.
5. Partial Refunds
Where applicable, partial refunds may be issued based on the percentage of work completed and delivered at the time of cancellation or dispute.
6. Dispute Resolution
Any refund disputes not resolved through direct communication may be escalated to mediation or arbitration as outlined in our Terms of Service.